Shipping policy

Order placed after 2:00 p.m. (CST) Monday through Wednesday are processed the next day.  All orders placed on Thursday's after 2:00 p.m. Central Time Zone, and any orders placed on Fridays, Saturdays, and Sundays, will be processed by end of business on the following Monday.  If Monday is a holiday, all items will be shipped on the next business day.

While there are many things we do to mitigate the risk of shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, USPS or UPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Silver Star Smokehouse is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-10pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. A majority of our products can be frozen or refrigerated upon arrival to preserve freshness.

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. Silver Star Smokehouse reserves the right schedule the arrival of your order earlier or later than estimated to prevent delays, based on operational conditions. 

Silver Star Smokehouse  is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

Silver Star Smokehouse does not require a signature for the delivery of most of its packages. Silver Star Smokehouse is not responsible for packages that require a signature but are not delivered because no one is home to sign.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. 

There are no returns, refunds or cancellations allowed on any orders that have shipped.